Home User Experience GovernmentCIO: VA Website Redesign Essential for Improved Customer Experience

GovernmentCIO: VA Website Redesign Essential for Improved Customer Experience

“Veterans Affairs CTO Charles Worthington held up a process of iterative testing and user-centered design as essential to redesigning the agency’s website.” “Discussing the VA’s prior website in direct and candid terms, Worthington spoke at the FCW Citizen Engagement Summit and noted how the earlier iteration of VA.gov and its satellite portals had been unintentionally […]

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