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Opinion: The Good and The Bad of US Federal Website UX – VA, State Dept. and SSA covered

“… Most federal websites do better than most private sector companies at avoiding common missteps like 1) showing a large banner image that fills most of the home page, requiring users to scroll excessively to find information or 2) littering navigational tab and link names with internal jargon. Visit the home pages of the Social Security Administration (SSA), Department of […]

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