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Interview: SBA Executive Nagesh Rao on driving the customer to center of IT projects

“The Small Business Administration and the Department of Veterans Affairs are asking their technology employees to step outside their comfort zones.” “The two agencies are helping technology employees take a people-first approach to development and services.” “Nagesh Rao, the director of business technology solutions at the SBA, said one of his main priorities for 2020 is called CX360, which brings […]

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