Home User Experience Halfaker Raising the Bar for Customer Satisfaction at VA

Halfaker Raising the Bar for Customer Satisfaction at VA

“Customer Experience (CX) and its components are hot topics in IT and business right now, with terms like ‘customer journey,’ ‘brand touchpoints,’ and ‘customer environments’ flooding tech articles and best practice lists. In theory, centering your solutions around customer experience should result in solutions that meet or exceed customer expectations—but how do you actually measure […]

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