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VA RFI: Managed Services for the VA Enterprise Contact Center Services (CCS) Solution

Solicitation: 36C10A20Q0039 The purpose of this RFI is to identify qualified contractors, who are able to meet VA s requirements for a unified, managed, enterprise-wide contact center service solution, hereafter called the CCS solution. The CCS solution shall create an easy, pleasant, effective, and personalized interactive experience between the Veteran and VA, and meet the […]

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