Home User Experience MeriTalk: VA Official Details Behind-the-Scenes Efforts to Boost Service Delivery

MeriTalk: VA Official Details Behind-the-Scenes Efforts to Boost Service Delivery

“The Department of Veterans Affairs (VA) is often spotlighted for its veteran-facing modernization efforts aimed at better service delivery, but as Undersecretary for Veterans Benefits Paul Lawrence explained, the agency is also making numerous internal changes to speed its transformation.” “At a Jan. 24 National Academy of Public Administration event, Lawrence spoke about sustaining performance […]

The post MeriTalk: VA Official Details Behind-the-Scenes Efforts to Boost Service Delivery appeared first on FedHealthIT.

Leave a Reply