Home User Experience Treasury Shares how Human-Centered Design Enables its Tech Transformation

Treasury Shares how Human-Centered Design Enables its Tech Transformation

“Treasury Department contact centers are spending 80,000 hours each year on calls that should not have required human interaction, according to Management and Program Analyst Jennifer Hill, but now the agency is using employee and citizen feedback to find emerging tech that can fix that.” “Hill shared the story of Treasury’s innovation team at ACT-IAC’s Jan. 22 Artificial Intelligence (AI)/Intelligent […]

The post Treasury Shares how Human-Centered Design Enables its Tech Transformation appeared first on G2Xchange FedCiv.

Leave a Reply